Customer Service/Dispatcher
Complete Home Solutions Complete Home Solutions Lothian, MD Lothian, MD Full-time Full-time $16 - $20 an hour $16 - $20 an hour 17 hours ago 17 hours ago 17 hours ago Complete Home Solutions, a leader in the Home Services industry, is looking for Service dispatchers for our Heating and Air Conditioning department.
Our service dispatchers manage customer phone calls and organize service calls for our HVAC Technicians daily.
We care deeply for and strive to build a long-term relationship with each employee and our customers.
At CHS, we want our employees to know that they are valuable to us by providing opportunity and training to ensure their success.
This work is mainly phone and computer based.
Dispatchers are very detailed oriented and organized.
We are seeking individuals that can multi-task between managing field technicians' schedules by matching available technicians to jobs based on location and skill level requirements; providing logistical support to technicians in the field; fielding customer phone calls; and informing customers of job progress.
The responsible person will communicate with the customer to determine service needs.
This person will schedule and notify technicians of assignments and enter necessary data into the computer database.
Performs related work as required.
What We Would Provide You 40 Hours work week Consistent pay and benefit package with bonus opportunity A trusting, respectful and growth minded culture Company paid training, encouraging professional growth.
A team you can be proud of - we'vebeen awarded:
A
Better Business Bureau Rating - Home Performance with ENERGY STAR Century Club Award - BBB Award for Ethics What You Would Do Communicate with customers to determine their needs.
Schedule and notify service technicians of work order assignments using GPS tracking and dispatching software.
Receive check-in call from the service technicians and informs workers of the next job to respond to.
Support service technicians.
Maintain customer repair records using the computer database to give detailed history of the work performed at their sites.
Maintain dispatching board to ensure maximum efficient capacity of technicians.
Manage on-call schedule and notify technicians of their assigned weeks.
Know and understand service work order module and service contract.
Active in all facets of dispatch.
Various reporting responsibilities as needed.
What You Need for this Role Previous HVAC, Plumbing or electrical experience helpful ServiceTitan experience helpful.
If you pride yourself in your work ethic and want an employer who will value your hard work, apply today to join our team.
For more information about our company, visit www.
chomesolutions.
com.
Job Type:
Full-time Pay:
$16.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Tuition reimbursement Vision insurance Schedule:
Monday to Friday Supplemental pay types:
Bonus opportunities Ability to commute/relocate:
Lothian, MD 20711:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Dispatching:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our service dispatchers manage customer phone calls and organize service calls for our HVAC Technicians daily.
We care deeply for and strive to build a long-term relationship with each employee and our customers.
At CHS, we want our employees to know that they are valuable to us by providing opportunity and training to ensure their success.
This work is mainly phone and computer based.
Dispatchers are very detailed oriented and organized.
We are seeking individuals that can multi-task between managing field technicians' schedules by matching available technicians to jobs based on location and skill level requirements; providing logistical support to technicians in the field; fielding customer phone calls; and informing customers of job progress.
The responsible person will communicate with the customer to determine service needs.
This person will schedule and notify technicians of assignments and enter necessary data into the computer database.
Performs related work as required.
What We Would Provide You 40 Hours work week Consistent pay and benefit package with bonus opportunity A trusting, respectful and growth minded culture Company paid training, encouraging professional growth.
A team you can be proud of - we'vebeen awarded:
A
Better Business Bureau Rating - Home Performance with ENERGY STAR Century Club Award - BBB Award for Ethics What You Would Do Communicate with customers to determine their needs.
Schedule and notify service technicians of work order assignments using GPS tracking and dispatching software.
Receive check-in call from the service technicians and informs workers of the next job to respond to.
Support service technicians.
Maintain customer repair records using the computer database to give detailed history of the work performed at their sites.
Maintain dispatching board to ensure maximum efficient capacity of technicians.
Manage on-call schedule and notify technicians of their assigned weeks.
Know and understand service work order module and service contract.
Active in all facets of dispatch.
Various reporting responsibilities as needed.
What You Need for this Role Previous HVAC, Plumbing or electrical experience helpful ServiceTitan experience helpful.
If you pride yourself in your work ethic and want an employer who will value your hard work, apply today to join our team.
For more information about our company, visit www.
chomesolutions.
com.
Job Type:
Full-time Pay:
$16.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Tuition reimbursement Vision insurance Schedule:
Monday to Friday Supplemental pay types:
Bonus opportunities Ability to commute/relocate:
Lothian, MD 20711:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Dispatching:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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